We’ve been trying to get more info on the DVD delivery and finally received the parcel tracking codes this morning, logged in but got no useful delivery info. We contacted Berny (the video editor for the DVD who along with The Firefest guys is organizing the manufacturing) in Austria who sent this:
"Dachser's online tracking system does not work at the moment (they're doing some maintenance work), so I called the customer service centre. The only information I got was that 'the parcel hasn't been delivered yet'. So I suppose it arrived in the UK today, but I cannot tell you when it will be delivered. Sorry, this is really getting on my nerves... Berny"
So that's where we are folks, we are really p***ed off this has happened (along with all of you we’re sure) and especially Pete who hasn't left his home since Tuesday in case they're delivered while he's out (Ealing's Starbucks Coffee Shops are fearing financial ruin because of this). Joking aside, once again can we assure you all your orders will go out as soon as the DVDs arrive. We'll let you know more info as and when we get it.