Thursday, 18 September 2008

DVD Release - An Apology

Hi everyone,

We tried to get this on the site last night but it seems we have a rarity, a webmistress with a life.  Dawn was out partying the night away and on her return quite possibly in no fit state to turn on her computer let alone up load the following:-

As you all know "Back in the Saddle" was officially released yesterday; unfortunately the FM bad luck (excuse the pun) has struck.  You may or may not know there was a fire in the Channel Tunnel the other week and despite it being re-opened normal service is yet to be fully resumed, thus resulting in a huge backlog of freight.  The DVD was manufactured in Eastern Europe and therefore has to travel through the Tunnel or by ferry.  Because of the Tunnel fire the ferries are also very busy.  The long and short of it?  The DVD shipment is delayed and unfortunately hasn't arrived as scheduled.

People who have bought from us in the past will testify that we do, and always will endeavour to get merchandise posted out within 3 days, but normally same day, of receiving the order.  We know the DVDs are printed, pressed and in a truck en route to London.  The reason the news of this delay has gone up so late on the site is that we have been trying to find out the whereabouts of the DVDs so we can give you an informed idea of when they are due to arrive.

We can only apologise for this delay but this is out of our control, all the envelopes are addressed and ready to go.  Please be assured the DVDs will go out the same day the shipment arrives.  We will let you know via the website when they arrive and when your orders have been posted.  Once again please accept our deepest and sincerest apologies.